The brief
Our client came to us to help them deliver an incentive trip for their valued members that tied in with visiting one of their key Heat Pump factories in Porto. The aim of the trip was to ensure they maintain loyalty and increase business.
The challenge, develop two distinct incentive trips scheduled on consecutive weekends. The critical requirement was to appeal to two different demographic groups – one cohort of individual installers and another of installers who would bring a partner – whilst ensuring both experiences reflected the client’s core brand values.
The experience
Both groups enjoyed their stay at the Hotel Forte de Gaia, a meticulously chosen 5-star property. Its prime location was ideal, allowing guests ample free time to explore whilst consistently delivering the high level of service expected from a premium hotel. This ensured an effortless experience from the moment they arrived.
The trip itinerary was thoughtfully crafted and packed with engaging moments for everyone. It kicked off for both groups on Night One with an iconic Rabelo boat tour, immediately immersing guests in Porto’s picturesque riverside. This was followed by a superb dinner at RIB, setting a captivating tone for the incentive.
Day Two for both groups included the essential factory visit – a crucial element for our client’s business objectives. We seamlessly integrated this, then delighted guests with a surprise lunch on a boat at Costa do Sal, an unexpected and memorable touch that truly elevated the day.
Day Three saw the itineraries diverge, providing experiences tailored to each demographic’s preferences, yet still rooted in authentic connection:
For the individual installers, the day was filled with high-octane adventures. One group tackled strategic paintballing, whilst the other embraced the thrill of off-road buggies, fostering camaraderie and shared excitement.
For the couples, day three offered a more serene and sophisticated journey. They were treated to an exquisite wine experience and gourmet lunch at Aveleda winery, providing an intimate taste of Portugal’s renowned winemaking tradition in a tranquil setting.
To bring both trips to a spectacular close, was the final Gala events. The individual installer group enjoyed a vibrant Gala Lunch which seamlessly transitioned into Sundowners at Praia de Luz, while the couples indulged in a sophisticated Gala Evening at VP at WOW, boasting breathtaking, panoramic views over Porto. Both experiences ensuring a distinct yet equally memorable farewell for each.
Special thanks to the team for going above and beyond to ensure everyone felt valued and included. It was a fantastic opportunity to build relationships, share ideas, and feel appreciated. Porto was a beautiful city, and a great choice.